SYSTEMS
OPERATIONS
LOGISTICS

FULL SERVICE RESTAURANT CONSULTING

Plate & Glass excels in implementing systems and procedures to ensure both automation and optimal operational efficiency. We believe in balancing technology with the human touch to bring a great guest experience to fruition. Whether you are opening a new concept, expanding your brand, or tightening the screws on an existing operation, we can help.

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HOSPITALITY BUSINESS DEVELOPMENT

Right from the start, we're here to help you define and execute on your brand's mission and to support you in building a successful business. We'll provide guidance as you create a completely new concept, develop a franchise, or revamp an existing hospitality-focused brand or product. From business plans and practices, to curating a unique style and aesthetic, voice, purpose, and mission, Plate & Glass will work with you to bring your big idea to life.

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OPERATIONS & LOGISTICS SUPPORT

Plate & Glass assists with ensuring operations are running smoothly and efficiently, whether you’re looking to streamline labor schedules or increasing pickup and delivery sales. We have experience working with the entire spectrum of restaurants and cafes from traditional fine-dining concepts to fast-casual and delivery only businesses. We are constantly staying on top of the latest industry trends, including third-party partners, ghost kitchen operations, and virtual opportunities to sustain businesses during challenging times for in-person dining. 

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SOFTWARE & SYSTEMS IMPLEMENTATION

At Plate & Glass, we work with our clients to build systems that ensure operational efficiency and optimization of the guest experience. This ranges from inventory and cost control systems to streamlining in-house event departments, including: sales, coordination, and execution foundations for on-premise and off-site events. Some of the softwares we specialize in are Perfect Venue, Toast, SpotOn, Craftable, MarginEdge, Zoho, Slack, Monday.com, and more.

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TEAM COACHING, TRAINING & MOTIVATION

Plate & Glass offers one-on-one training with employees to use our proprietary systems and detailed workflows. Our areas of training can include: time management, sales techniques, DOH (Department of Health) standards, systems training, capturing sales inquiries, converting leads to bookings, organizing high-volume event sales, event coordination, and management.Our goal is to maximize employee efficiency by increasing revenue and/or reducing costs, both of which lead to a healthier bottom line.

EVENTS CATERING
SALES

EVENT & CATERING SALES SUPPORT

Plate & Glass provides support to Event, Catering, and Sales Departments throughout the booking and planning process of an event We focus on best practices such as correspondence follow-up, streamlined email communication and templates, structured BEOs (Banquet Event Orders), budgets, menus, and collateral design.

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EVENT PRODUCTION & COORDINATION

Private dining, events, catering, and marketing are now essential extensions of the hospitality industry. Our team can support you in coordinating, producing, and promoting events, including pre-event logistics and day-of event management.

MARKETING, DESIGN & COLLATERAL creation

We develop, design, and execute unique digital and print marketing programs for your business including event and catering menus in addition to sales collateral; information packets; fundraising and sponsorship decks and other branded materials.

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WEBSITE CREATION & DEVELOPMENT

We can get your brand and vision noticed by more people. From creating your website so you can tell your story and sell your product, to improving your SEO and increasing traffic, Plate & Glass will take your business exposure to the next level.

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SOCIAL MEDIA & DIGITAL STRATEGY

Plate & Glass will help develop your social media strategy, including content curation, post volume, themes, images, and brand voice across popular platforms such as Instagram, Facebook, Twitter, Snapchat, and Pinterest. Our social media manager will track metrics (clicks, followers, and other analytics) to report on post engagement and activity.

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NETWORKING & RELATIONSHIP-BUILDING

Plate & Glass can help expand your brand's visibility by fostering relationships in your community and beyond. As a client or partner, our network of accounts, partnership and sponsorship opportunities, media outlets, PR and marketing agencies, and more are available through targeted outreach on your behalf.